Appointment Cancellation Policy:
In addition to receiving a confirmation email you will now receive a courtesy phone call 48 hours prior to your booked appointment. If for whatever reason you need to make changes or cancel your appointment, please do so before the 48 hour time period. Cancellations or changes to appointments day before scheduled treatment will be charged 50% of valued treatment. Cancelling same day/ failing to show up to appointment will be charged 100% of valued treatment.
Therefore, we will now require a credit/debit card at booking (in person, over the phone, email, or online booking). This does not have to be your choice of payment at check out but it does need to have sufficient funds to cover our cancellation policy. Thank you for understanding.
Product Return Policy:
Due to the handmade nature of these products we don’t accept returns – unless damaged or defective upon arrival. If an item is defective upon arrival please get in touch with us immediatly for a replacement (within 14 days): Contact Us.
It is, however, our priority that you love the products that we make. If you have any questions or concerns please use the contact us form and we will get in touch with you shortly!